Refund policy

At Treasure Cubs, we are committed to delivering thoughtfully curated products with the highest standards of quality and care. 💛

Please review our policy carefully before placing your order.

Hygiene & Safety Policy

To maintain strict hygiene and safety standards, select product categories are not eligible for returns or exchanges once delivered.

This includes:

Padded Underwear
Langots
Innerwear & Training Pants
Baby Hygiene Products

Eligible Refund / Replacement Cases

Refunds or replacements are applicable only under the following circumstances:

You receive a damaged product
You receive an incorrect item
An item is missing from your package

Claim Requirements

To process any refund or replacement request, the following conditions must be met:

A clear, unedited 360° unboxing video recorded from opening the sealed package without cuts or pauses
The issue must be reported within 24 hours of delivery
The product must remain unused and in its original packaging

Mandatory: 360° Unboxing Video

A 360° unboxing video is mandatory for all damage, missing item, or incorrect product claims. Claims submitted without a valid unboxing video will not be eligible for review or approval.

The video must clearly capture the following in one continuous recording:

The sealed package from all sides before opening
The shipping label with customer and order details clearly visible
The complete unboxing process without interruptions
The damaged, missing, or incorrect item clearly shown after opening

Important Guidelines:

Recording must begin before opening or handling the package
Edited, paused, cut, or incomplete videos will not be accepted
The video must be recorded during the original unboxing only

How to Raise a Claim

Record a continuous 360° unboxing video while opening the package
Contact our support team within 24 hours of delivery
📱 WhatsApp: +91 90031 03246
📧 Email: treasurecubs@gmail.com
Share your order number along with the complete unboxing video
Our team will review the request within 2 business days
Approved refunds will be processed within 5–7 business days to the original payment method